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Propel Replays
Overview
Analytics
Why are visitor counts higher in Propel Replays than in Shopify?
Why don't the analytics match those provided by Shopify, Google Analytics, etc?
Heatmaps
How do I create a heatmap?
How do I heatmap my password-protected storefront?
How do I remove email and cookie popups from my heatmap?
How do I use heatmaps to improve my shop?
What are heatmap AI summaries?
Why aren't all of my visits being tracked in my heatmap?
Why is my heatmap still blank?
Installing
Does Propel Replays work on other platforms or websites besides Shopify?
How do I install Propel Replays?
Why does the app load inside the Shopify dashboard now?
Why is Propel Replays requesting write_app_proxy permission?
Recording questions
How do I claim my free pageview quota boost?
How does Propel Replays work?
I'm using a cash-on-delivery app. Why aren't my add-to-carts and placed orders being tracked?
I've received orders. Why aren't my sessions being tagged with the 'placed order' event?
What are Propel Replays rate limits and what happens if I hit them?
Recording isn't working on my site anymore. What do I do?
What's the page view quota?
Why are sessions from my paid ad campaigns not being marked as paid traffic?
Why are shoppers from unpaid Instgram and Facebook posts being marked as direct traffic?
Why aren't all visits recorded? Why do some sessions have 0 seconds as their duration?
Why aren't all of my placed orders being tracked?
Why aren't some parts of my site (e.g., Review apps, video clips, Shop buy button, etc) being recorded?
Why aren't visits to my custom landing pages being recorded?
Why can't I delete all my replays more frequently?
Why can't I see shoppers on the Checkout pages?
Why do I have more visitors than replays?
Why isn't viewed checkout tracking working?
Will checkout be recorded?
Will credit card information be recorded?
Will session recording affect my site's speed?
Replay questions
Are my visitors bots?
How do I use replays to improve my shop?
How do I view replays for other pages visited during a shopper's session?
How do live replays work?
What is relevance and how is it calculated?
How long do you store my replays for?
What are replay AI summaries?
What does a 'JavaScript error' event mean in the Shopper Actions box?
What are 'Frustrated' sessions, rage clicks and shakey mouse?
Why are many of my replays only a few seconds long?
Why are replays laggy or jumpy on playback?
Why are replays not working when I use the Shopify mobile app to access Propel Replays?
Why are some shoppers' locations incorrect?
Why aren't images and videos showing in my replays?
Why do I have long replays with little to no shopper activity?
Why do I see grey boxes in the replays?
Why do some of my replays appear zoomed in or show the page width changing during playback?
Why do my Facebook and Instagram ad replays show long periods of no activity?
Why do some parts of my store appear differently in the replay?
Why don't the number of sessions match the number of visitors to my shop?
Why is my paid Facebook traffic being marked as referred and not paid?
Why is my paid traffic not marked as paid in the app?
Why is the app unable to replay some replays?
Why is the replayer fast forwarding or skipping parts of the replay?
Surveys
Why isn't my survey getting more responses?
Uninstalling
How do I cancel my subscription and delete the app?
Propel Appointments
Overview
Deposits
How does the deposit feature work?
Why can't customers use gift cards to pay deposits?
Google Calendar
How to reactivate Google Calendar integration if it loses access to your Google account
Why aren't my appointments showing on my Google Calendar?
Why was a customer able to book a time that was blocked off by an event in my Google Calendar?
Group appointments
How do I set up my product to work with group appointments?
Why is a group appointment timeslot that's not full showing as unavailable?
Installing
How do I activate Propel Appointments in my theme?
How do I change the language of the calendar in the booking popup?
How do I hide line item properties that start with an underscore in cart, invoice templates and packing slips?
How do I set up Propel Appointments?
How do I use shortcodes to display the "Book Now" button elsewhere on my site?
How to setup the Calendar Feature so customers can book the same timeslots for each service?
What does the 'Customers can book... within a date range' option do?
Why am I receiving orders without booking information?
SMS
Why can't I send SMS to the United Kingdom, Australia, New Zealand and Singapore?
Zoom
How do I reconnect Propel to my Zoom account?
How do I setup Zoom integration?
Why don't my Zoom meetings have passwords?
Propel Upsells
Overview
Discounts
Why can't shoppers use discount codes in checkout?
In-app settings
How do I auto-close the popup when an upsell is added to cart?
Is Propel Upsells compatible with Buy Now buttons?
My Buy Now button has disappeared. How do I get it back?
Setup
How do I enable Propel Upsells in my theme?
How do I setup Propel Upsells?
Uninstalling
How do I uninstall Propel Upsells and remove Propel Upsells from my theme?
Propel Subscriptions
Overview
Installation and setup
Does Propel Subscriptions support the Authorize.net payment gateway?
How do I activate Propel Subscriptions in my theme?
How do I test Propel Subscriptions?
How do I test Subscriptions Now in an unpublished theme?
How do I upgrade my Thank You page
How to duplicate a published theme?
Subscription questions
Can customers and merchants pause subscriptions and can I prevent customers from unpausing subscriptions?
Do automatic discounts work with subscriptions?
Does it support integration with Klarna to pay in installments?
Does it support payment in instalments payments for subscriptions?
How do I enable customer accounts in the Shopify admin?
How do I manually create a subscription for a customer?
How do I set up custom shipping profiles for my subscription products?
How do I update a customer's payment method?
How many subscriptions can a given customer have active at any given time?
How to Create a Pre-paid One-Year Subscription with Monthly Fulfilment
How do I compute for Shipping Rate from Delivery Profiles?
What if the re-order automatic payment fails?
What information does Propel Subscriptions store from my subscribed customers?
When does the Add product to subscription link appear
Will the customer be charged for shipping with each monthly subscription payment or will they only be charged once off the first time?
Propel Warranty Registration
Propel Warranty Registration
How to add a link to your claims form in your shop's main menu
How to add a link to your registration form in your shop's main menu
How to install Product Registration by Propel
How to bulk upload serial numbers
Recipes Pro
Recipes Pro
How to Add the Recipes Pro Widget to Your Wix Site
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Does Propel Subscriptions support the Authorize.net payment gateway?
Yes - Propel Subscriptions supports the
Authorize.net
payment gateway.
