What are the limitations of checkout recording?

Checkout recording extends Propel Replays into the Shopify checkout, so you can watch how shoppers move through the checkout steps. It will be available for Shopify Plus merchants starting July 2026.

Because Shopify’s checkout is a secure, locked-down environment, there are a few things it can’t capture. Here’s what to expect.

Checkout recording is only available on Shopify Plus

Shopify only lets apps record the checkout on Shopify Plus plans. If your store isn’t on Shopify Plus, checkout recording won’t be available — but recording everywhere else on your store works as usual.

Credit card fields aren’t visible

For security, Shopify keeps payment card fields (card number, expiry, CVV) in a separate, isolated frame that no third-party app can see — including Propel Replays. You won’t see what a shopper types into these fields. The closest marker we can show for the payment step is the moment the shopper clicks the Pay button.

The first few seconds of checkout may be missing

Shopify makes the checkout page available for recording about 7 seconds after it loads. Anything a shopper does in those first few seconds can’t be reliably placed in the replay, so the replay begins from the point Shopify hands the page over. This keeps the replay accurate and in the correct order.

Shoppers who go straight to checkout aren’t recorded

Propel Replays starts recording when a shopper lands on your storefront. If a shopper goes directly to checkout without first visiting your store (for example, through a direct checkout link), there’s no active recording session to carry into the checkout, so that checkout won’t be recorded. This is intentional and part of how we keep recording secure.