Propel Replays
Propel Replays records your shoppers’ sessions, captures heatmaps, and surfaces survey responses so you can understand exactly how people use your store. Watch real visits to spot bugs, trim friction, and see which parts of each page actually drive sales. It’s built for Shopify merchants who want to make better design and conversion decisions without guessing.
Analytics
Section titled “Analytics”- Why are visitor counts higher in Propel Replays than in Shopify?
- Why don’t the analytics match those provided by Shopify, Google Analytics, etc?
Heatmaps
Section titled “Heatmaps”- How do I create a heatmap?
- How do I heatmap my password-protected storefront?
- How do I remove email and cookie popups from my heatmap?
- How do I use heatmaps to improve my shop?
- Why aren’t all of my visits being tracked in my heatmap?
- Why is my heatmap still blank?
Installing
Section titled “Installing”- Does Propel Replays work on other platforms or websites besides Shopify?
- How do I install Propel Replays?
- Why is Propel Replays requesting write_app_proxy permission?
Recording questions
Section titled “Recording questions”- How do I claim my free pageview quota boost?
- How does Propel Replays work?
- I’m using a cash-on-delivery app. Why aren’t my add-to-carts and placed orders being tracked?
- I’ve received orders. Why aren’t my sessions being tagged with the ‘placed order’ event?
- Recording isn’t working on my site anymore. What do I do?
- What’s the page view quota?
- Why are sessions from my paid ad campaigns not being marked as paid traffic?
- Why aren’t all of my placed orders being tracked?
- Why aren’t all visits recorded? Why do some sessions have 0 seconds as their duration?
- Why aren’t some parts of my site (e.g., Review apps, video clips, Shop buy button, etc) being recorded?
- Why aren’t visits to my custom landing pages being recorded?
- Why can’t I delete all my replays more frequently?
- Why can’t I see shoppers on the Checkout pages?
- Why do I have more visitors than replays?
- Why isn’t viewed checkout tracking working?
- Will checkout be recorded?
- Will credit card information be recorded?
- Will session recording affect my site’s speed?
Replay questions
Section titled “Replay questions”- Are my visitors bots?
- How do I view replays for other pages visited during a shopper’s session?
- How do live replays work?
- How long do you store my replays for?
- What does a ‘JavaScript error’ event mean in the Shopper Actions box?
- What is relevance and how is it calculated?
- Why are many of my replays only a few seconds long?
- Why are replays laggy or jumpy on playback?
- Why are replays not working when I use the Shopify mobile app to access Propel Replays?
- Why are some shoppers’ locations incorrect?
- Why aren’t images and videos showing in my replays?
- Why do I see grey boxes in the replays?
- Why do some of my replays appear zoomed in or show the page width changing during playback?
- Why do some parts of my store appear differently in the replay?
- Why don’t the number of sessions match the number of visitors to my shop?
- Why is my paid Facebook traffic being marked as referred and not paid?
- Why is my paid traffic not marked as paid in the app?
- Why is the app unable to replay some replays?
- Why is the replayer fast forwarding or skipping parts of the replay?