Why is the app unable to replay some replays?

This error can occur for several reasons:

1. A visitor’s browser doesn’t complete the sending of the replay to the server
2. Javascript errors on the page prevent the replay from being sent to the server
3. The visitor is using a very outdated browser (like Internet Explorer)
4. The page contains elements that the replay library is incompatible with

Troubleshooting Steps

If the issue affects a single replay, try viewing a different one instead.

If every replay displays this error, the app may have compatibility issues with your theme or installed apps. In this case, consider trying another session recording app—the App Store offers free options, and many paid apps provide free plans that could work better with your shop.